FAQ’s

How to Place an Order as a Guest

After adding all your desired items to your shopping cart, follow these steps:

  1. Click the ‘Cart’ button and proceed to Checkout.
  2. Enter your shipping and billing information.
  3. Click ‘Continue to Payment Method’ and select your payment option.
  4. Click ‘Confirm Order’ and check your email for a Sales Order Summary.


What Should I Do If My Order Has Not Arrived?

Make sure to confirm your order through our confirmation call. If you do not receive your order after 5 working days of confirmation, please contact us:


Can I Cancel My Order?

Once an order is placed and confirmed, cancellations are not accepted under any circumstances.

 

Shipping Process

Once your order is placed, our team will reach out to confirm the details. Following your confirmation, we will dispatch your order either on the same day or the next morning.

  • Within Lahore: Expect your package to arrive within 1-3 working days.
  • Other cities in Pakistan: Orders will typically arrive within 3-5 working days.
  • International shipments: Will take 7-9 working days to reach you after payment confirmation.

Shipping Charges

  • Domestic Orders: Free shipping on orders over PKR 2000. Orders under that value will have a charge of PKR 200.
  • International Shipping: Charges will be based on the weight of the package and destination.


With What Courier Company Do We Ship?

  • Domestic: Trax, Leopards, TCS.
  • International: DHL & Sky net.